Didn’t buy a trip insurance policy? Chase might have you covered

Sheri Schmidt’s husband suffers a massive stroke before their nonrefundable flight to Brazil.  Unfortunately, she didn’t purchase a trip insurance policy. JustFly informs her that a refund is not possible and that there will be hefty change fees associated with these tickets. But hold on — could her Chase credit card provide an answer to this problem? Read more “Didn’t buy a trip insurance policy? Chase might have you covered”

Why can’t JustFly.com just fix my ticket to Australia?

An unexpected cancellation of her domestic flight puts Janice Malvey’s Australia vacation in jeopardy. But who should fix the problem? Can JustFly fix this problem in time? Read more “Why can’t JustFly.com just fix my ticket to Australia?”

JustFly let me book an illegal route — now I want a refund

Using an online travel agency (OTA) to book a vacation in Asia seemed like a good idea at the time to Mitchell Knutson. But when things went wrong, this traveler claimed that the OTA sold him an illegal ticket. He wants our help to get it to reimburse his $1,000 loss. Read more “JustFly let me book an illegal route — now I want a refund”

Come out, come out, wherever you JustFly executives are

Olly olly oxen free. Come out, come out, from wherever you corporate executives are hiding from your customers. Read more “Come out, come out, wherever you JustFly executives are”

JustFly never paid for this traveler’s flights. Now what?

When Seble Mengiste reschedules a trip because of terrorism fears, she loses her reservation. Can we help her find it? Read more “JustFly never paid for this traveler’s flights. Now what?”