Didn’t buy a trip insurance policy? Chase might have you covered

Sheri Schmidt’s husband suffers a massive stroke before their nonrefundable flight to Brazil.  Unfortunately, she didn’t purchase a trip insurance policy. JustFly informs her that a refund is not possible and that there will be hefty change fees associated with these tickets. But hold on — could her Chase credit card provide an answer to this problem? Read more “Didn’t buy a trip insurance policy? Chase might have you covered”

Why can’t JustFly.com just fix my ticket to Australia?

An unexpected cancellation of her domestic flight puts Janice Malvey’s Australia vacation in jeopardy. But who should fix the problem? Can JustFly fix this problem in time? Read more “Why can’t JustFly.com just fix my ticket to Australia?”

JustFly charged me $500 for seat assignments — after I paid for my tickets

When Anne Lederhos needed to purchase air tickets between Boston and Rapid City, S.D., she visited JustFly.com, made a reservation and paid $1,575 for tickets on American Airlines. But when she received her credit card bill, there was also a separate charge for $578, listed as “seat assignments.” Read more “JustFly charged me $500 for seat assignments — after I paid for my tickets”

My name is Palmer — not Talmer. Why should that cost me $400?

Gary Palmer’s story is yet another tale of price-gouging by travel companies following a name error on an air ticket. He would like to know why he should have to pay $400 for a new ticket instead of having a new ticket issued with his name corrected, especially since he wasn’t responsible for the error. Read more “My name is Palmer — not Talmer. Why should that cost me $400?”