If you don’t have a travel backup plan for your next vacation, you need to read this. Seriously. Itineraries go sideways all the time.
When Joshua Menang’s travel agency changes his itinerary, he asks for his money back. The agency promises a partial refund but then fails to deliver. Can our advocates help him? “Budgetair’s new travel itinerary doesn’t work for me — how about a refund?”
Question: We are supposed to fly to Australia for Christmas to be with my wife’s parents, but we’re not sure if we’ll be able to make it. I hope you can help us.
Last summer, we booked our domestic flights from Melbourne to Cairns on Jetstar Airways through CheapOair.com. We received a confirmation from CheapOair and my wife even spent 40 minutes on the phone with their billing department, to make sure the transaction went through. She also phoned CheapOair two days later to verify the transaction and received assurances all was clear.
“Maybe I won’t be home for Christmas”