Always have a travel backup plan ready in case your itinerary melts away

If you don’t have a travel backup plan for your next vacation, you need to read this. Seriously. Itineraries go sideways all the time.

I ought to know. Read more “Always have a travel backup plan ready in case your itinerary melts away”

No, this isn’t “Let’s Make a Deal” and you shouldn’t pay to reveal your itinerary!

Robert Neal’s claim that he was forced to pay for his upcoming trip to Iceland before his itinerary would be revealed to him had us wondering what kind of travel agency offers such secretive trips. And why? As you have probably already guessed, there is more to the story. Read more “No, this isn’t “Let’s Make a Deal” and you shouldn’t pay to reveal your itinerary!”

Budgetair’s new travel itinerary doesn’t work for me — how about a refund?

When Joshua Menang’s travel agency changes his itinerary, he asks for his money back. The agency promises a partial refund but then fails to deliver. Can our advocates help him? Read more “Budgetair’s new travel itinerary doesn’t work for me — how about a refund?”

Maybe I won’t be home for Christmas

Question: We are supposed to fly to Australia for Christmas to be with my wife’s parents, but we’re not sure if we’ll be able to make it. I hope you can help us.

Last summer, we booked our domestic flights from Melbourne to Cairns on Jetstar Airways through CheapOair.com. We received a confirmation from CheapOair and my wife even spent 40 minutes on the phone with their billing department, to make sure the transaction went through. She also phoned CheapOair two days later to verify the transaction and received assurances all was clear.
Read more “Maybe I won’t be home for Christmas”