Always have a travel backup plan ready in case your itinerary melts away

If you don’t have a travel backup plan for your next vacation, you need to read this. Seriously. Itineraries go sideways all the time.

I ought to know. Read more “Always have a travel backup plan ready in case your itinerary melts away”

Help! Carnival changed my cruise itinerary and I want a full refund

Several days before Thuan Bui’s Carnival cruise, most of his scheduled ports of call are canceled by the cruise line. So he cancels his trip. Now he wants a full reimbursement for the cost of the cruise, travel insurance and airline change fees. You might think you know how this one ends — but you might be wrong. Read more “Help! Carnival changed my cruise itinerary and I want a full refund”

The real reason you shouldn’t skip parts of your flight

Should Rob Rudick skip a leg of his flight from the Azores back to Boston? Our advocacy team tries to answer this seemingly easy question. Read more “The real reason you shouldn’t skip parts of your flight”

This isn’t the cruise that I purchased! Am I due compensation?

A month before their cruise, Michael Altshuler and Eileen Zegar discover they have been assigned a new itinerary — sailing to ports of call that are of no interest on a ship they did not choose.

Their entire vacation had completely changed, and they were not even aware of it. Their question: How can Norwegian Cruise Line alter their cruise and then expect them to pay for it all?

You might be surprised. Read more “This isn’t the cruise that I purchased! Am I due compensation?”

No, this isn’t “Let’s Make a Deal” and you shouldn’t pay to reveal your itinerary!

Robert Neal’s claim that he was forced to pay for his upcoming trip to Iceland before his itinerary would be revealed to him had us wondering what kind of travel agency offers such secretive trips. And why? As you have probably already guessed, there is more to the story. Read more “No, this isn’t “Let’s Make a Deal” and you shouldn’t pay to reveal your itinerary!”

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