ITA AIRWAYS Archives

Can ITA Airways keep the money for your upgrade bid but send you to economy class?

She bid $594 for an upgrade on ITA Airways but was seated in economy class. Now her money is gone.

April 2, 2025December 2, 2024 by Christopher Elliott

Can ITA Airways keep the money for your upgrade bid but send you to economy class?

Rocco De Mella's recent journey with ITA Airways from Miami to Rome turned into a frustrating ordeal when a plane change resulted in the loss of his $160 seat upgrade. Despite promises of a prompt refund from multiple airline representatives, six months have passed with no resolution. Rocco's attempts to contact ITA Airways through various channels yielded no results, leaving him in limbo. However, a breakthrough came when a consumer advocacy site intervened, leading to the long-awaited refund. This case highlights the challenges passengers face with airline service changes and refund processes.

Downgraded on my ITA Airways flight. Why can’t I get a refund?

April 2, 2025August 7, 2024 by Christopher Elliott

When ITA Airways changes Rocco De Mella’s plane from Miami to Rome, he loses the seat upgrade he bought. An airline representative promises him a prompt refund. But six months later, the airline still has his money.

Jacqueline Bartolini has a lost luggage problem with ITA. She's spent $992 to buy clothes, but the airline will only reimburse her for just $733. Who's right?

ITA Airways lost luggage problem: Why won’t it cover my expenses?

December 2, 2024June 19, 2024 by Christopher Elliott

Jacqueline Bartolini has a lost luggage problem with ITA Airlines. She’s spent $992 to buy clothes, but the airline will only reimburse her for just $733. Who’s right?

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