“Improvements” you can do without

Today’s Last Word feature is about last week — a week we’d probably all rather forget.

If you’re a regular reader of this site, you probably know exactly what I’m talking about. It was, in IT terms, an event of Biblical proportions. I’m talking data loss, server failures, furious readers, human sacrifice, dogs and cats living together… mass hysteria!
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Why our loss is your gain

The “Case Dismissed” feature that appears here every Tuesday morning focuses on my shortcomings as a consumer advocate because, as I’ve said so often, you can often learn more from your failures than from your successes.

But what if it’s a more, ahem, personal failure?

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Should I be writing about the Lush customer who fell off the IT wagon?

I don’t want to write about Annette Bricca for a long list of reasons.
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