United Airlines says I was a “no-show.” I say I was bumped. Who’s right?

United Airlines says Sean Keegan missed his flight. Keegan says United bumped him.

Who’s right? Keegan wants our advocates to make the call. Read more “United Airlines says I was a “no-show.” I say I was bumped. Who’s right?”

Don’t forget the first step to a refund: Ask for it

When Jefferson Aikin and his wife take a “Wanna Get Away” flight on Southwest, they are bumped from the flight — and given compensation for only one of their airfares. Can our advocates help them do better? Read more “Don’t forget the first step to a refund: Ask for it”

No compensation after an awful trip on American Airlines

Helen Weinheimer books tickets on American Airlines, for her and her four grandchildren. They are rerouted, then bumped. What should have been a short flight turns into a 30-hour odyssey, with overnight expenses. Can our advocates help them get compensated? Read more “No compensation after an awful trip on American Airlines”

Just ask and you shall receive! But remember to ask.

When Jefferson Aikin and his wife take a “Wanna Get Away” flight on Southwest, they are bumped from the flight — and given compensation for only one of their airfares. Can our advocates help them do better? Read more “Just ask and you shall receive! But remember to ask.”

Denied boarding on Airberlin — where are those 600 euros they owe me?

When Brittany Gilroy’s Airberlin flight is oversold, the airline promises her 30,000 miles as compensation – and doesn’t follow through. What is Gilroy entitled to? And can our advocates shake it loose? Read more “Denied boarding on Airberlin — where are those 600 euros they owe me?”

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