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Elliott Report

Elliott Report

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IMPROVE

Maybe I should stop making New Year's resolutions. A year ago I pledged to "make it better" for everyone, that was my first thought.

I can’t believe I’m doing this again

December 15, 2023December 27, 2015 by Christopher Elliott

Maybe I should stop making New Year’s resolutions.

Categories Commentary
I’ve thought United Airlines was a lost cause. The Continental Airlines merger couldn't have gone worse, from a customer service perspective.

Looks like United may not be a lost cause after all

January 22, 2024September 27, 2012 by Christopher Elliott

For the better part of the last year, I’ve thought United Airlines was a lost cause.

Categories Commentary

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