I can’t believe I’m doing this again

Maybe I should stop making New Year’s resolutions.
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Looks like United may not be a lost cause after all

United is ready for takeoff? / Photo by John Rogers – Flickr Creative Commons
For the better part of the last year, I’ve thought United Airlines was a lost cause. The Continental Airlines merger couldn’t have gone worse, from a customer service perspective, and as much as I liked many of the people now working at the new United, it was difficult to say anything nice about the airline — let alone write anything positive.
Read more “Looks like United may not be a lost cause after all”