I can’t believe I’m doing this again

Maybe I should stop making New Year’s resolutions.
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5 ways airlines could improve customer service now

S. Buddha/Shutterstock
S. Buddha/Shutterstock
Let’s face it, airlines aren’t exactly known for their outstanding customer service. They haven’t been for years. And you don’t have to be Alison Jaerianna to know that.

It helps, though. After scoring a space-available upgrade to business class on a Delta Air Lines flight from Pittsburgh to New York, Jaerianna’s luck ran out. The airline canceled her flight at the last minute and rebooked her on another one.

When she boarded the aircraft, she found herself in an uncomfortable middle seat. In the last row.
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Looks like United may not be a lost cause after all

United is ready for takeoff? / Photo by John Rogers – Flickr Creative Commons
For the better part of the last year, I’ve thought United Airlines was a lost cause. The Continental Airlines merger couldn’t have gone worse, from a customer service perspective, and as much as I liked many of the people now working at the new United, it was difficult to say anything nice about the airline — let alone write anything positive.
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