It has been four months — where is my reimbursement check from Iberia?

When Iberia Airlines promises Susie Burton compensation for her lost luggage, she waits. And waits. And waits. Four months later, she calls our advocacy team. Can they help? Read more “It has been four months — where is my reimbursement check from Iberia?”

Why does Iberia keep rejecting my daughter’s lost-and-found claim?

Some lost-and-found cases have happy endings. Some don’t. Chris Carlisle’s falls into the latter category, despite his best efforts, his airline’s — and ours. Read more “Why does Iberia keep rejecting my daughter’s lost-and-found claim?”