Here’s how to get an airline to pay your EU 261 claim

When British Airways canceled Lawrence Karp’s recent flight from London to Philadelphia, the airline rebooked him and the other three people in his party on a flight to Newark, N.J. But it denied his EU 261 claim, the European air travel protection law.

Why? According to British Airways, a cabin crew strike caused the flight cancellation. And it contends this strike relieves the airline of paying the EU 261 claim. Does it? Read more “Here’s how to get an airline to pay your EU 261 claim”

It has been four months — where is my reimbursement check from Iberia?

When Iberia Airlines promises Susie Burton compensation for her lost luggage, she waits. And waits. And waits. Four months later, she calls our advocacy team. Can they help? Read more “It has been four months — where is my reimbursement check from Iberia?”

Is a two-hour delay worth 25,000 American miles?

When Maurice Woolman’s flight from Berlin to Madrid was delayed, he worried that he wouldn’t be able to make his connection to Miami, which was scheduled to take off 70 minutes after his arrival in Madrid. Read more “Is a two-hour delay worth 25,000 American miles?”

Why is Iberia denying my request for EU 261 compensation?

When Iberia cancels Bego Lopez’s flight shortly before departure, it refuses to compensate her in accordance with European Union law. Can our advocates successfully persuade Iberia to issue Lopez the reimbursement it owes her? Read more “Why is Iberia denying my request for EU 261 compensation?”

Here’s what happens when you use a consolidator and then miss your flight

Joe Barrett booked tickets through ExploreTrip for a flight to Italy. Unfortunately, on the day of his departure, he arrived at the airport too late for check-in and missed his flight. And if that wasn’t bad enough, he quickly finds out that neither the airline or ExploreTrip will help him rebook. Read more “Here’s what happens when you use a consolidator and then miss your flight”