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Elliott Report

Elliott Report

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IBERIA AIRLINES

Sherry Fadely was denied boarding on her Aer Lingus flight in Madrid, despite having a ticket booked through Alaska Airlines. She spent $3,244 on a new ticket. After months of seeking a refund, Alaska Airlines agreed to refund her miles and pay $3,244 in compensation following advocacy, highlighting the complexities of code-sharing and the importance of knowing passenger rights under EU regulations like EC 261.

Denied boarding compensation: Why Alaska Airlines owes a $3,244 refund under EU261

May 23, 2025May 21, 2025 by Christopher Elliott

Sherry Fadely is turned away at the gate when she tries to board her flight in Madrid. Can she get compensation for being denied boarding? And who should pay her?

Categories The Travel Troubleshooter
What to do about an Iberia suspended ticket problem.

Iberia suspended ticket credit problem: How do you fix this?

November 29, 2024November 27, 2024 by Christopher Elliott

What do you do when an airline suspends your ticket credit? Read about this Iberia suspended ticket credit problem — and how it was resolved.

Categories The Travel Troubleshooter
When Joel Revill's ticket purchase on Iberia doesn't go through, a representative advises him to dispute the purchase on his credit card. But now he doesn't have a valid ticket. What should he do?

Iberia told me to file a credit card chargeback. Now I don’t have a ticket!

November 29, 2024May 15, 2024 by Christopher Elliott

When Joel Revill’s ticket purchase on Iberia doesn’t go through, a representative advises him to dispute the purchase on his credit card. But now he doesn’t have a valid ticket. What should he do?

Categories The Travel Troubleshooter
When Iberia Airlines promises Susie Burton compensation for her lost luggage, she waits. And waits. Months later, she calls us

It has been four months — where is my reimbursement check from Iberia?

May 15, 2024October 18, 2017 by Christopher Elliott

When Iberia Airlines promises Susie Burton compensation for her lost luggage, she waits. And waits. And waits. Four months later, she calls our advocacy team. Can they help?

Categories The Travel Troubleshooter

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