I RETURNED THE RAZER LAPTOP. WHERE IS MY REFUND?

Al Tulone's Razer laptop problem is common. He returned the new computer, and then the company lost it -- and kept his $3,252! Can our advocacy team help?

This Razer laptop problem cut deep. Refund, please?

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Al Tulone’s Razer laptop problem is common. He returned the new computer, and then the company lost it. Instead of trying to find Tulone’s device, Razer apparently decided that was his problem — and kept his $3,252.

Caught in the middle of this debacle: PayPal, with its sometimes customer-unfriendly policies. This made this Razer laptop problem practically unsolvable. But then our advocacy team got involved.