I bought the Hyatt timeshare, so where are my 125,000 bonus points?

Nicole Speers purchases a Hyatt timeshare in Maui and was promised 125,000 Hyatt points as part of the agreement. She paid off the timeshare early — only two months after the contract was signed. But Hyatt didn’t live up to its side of the bargain. Read more “I bought the Hyatt timeshare, so where are my 125,000 bonus points?”

I made a mistake booking a nonrefundable hotel. Why won’t Amoma fix it?

Karen Coy-Romano books a nonrefundable hotel reservation using the travel website Amoma.com. A day after she receives her reservation confirmation, she notices it’s incorrect. After unsuccessfully trying to contact Amoma.com to change her booking, she calls the hotel directly and makes a reservation. She wants a refund. Will our advocates help her get it? Read more “I made a mistake booking a nonrefundable hotel. Why won’t Amoma fix it?”

Hyatt closed my account and took all my points

Worthey Brisco’s plans to spend all of his accrued Hyatt points on a relaxing vacation came to a screeching halt when he tried to sign in to his account.

His balance: zero.

In fact, his account was closed. Now he wants to know if we can retrieve his lost points. Read more “Hyatt closed my account and took all my points”

Hyatt resorts to a fee refund without me even asking

Is a separate, mandatory hotel fee really a fee?

A popular Chesapeake Bay Hyatt in Cambridge, Md., claimed it was when the Good News Guy himself recently stayed there to participate in a hosted professional workshop. Read more “Hyatt resorts to a fee refund without me even asking”

They warned me my points would expire, then they disappeared — can you help retrieve them?

David Bayer’s Hyatt points are gone forever. Read more “They warned me my points would expire, then they disappeared — can you help retrieve them?”