Nicole Speers purchases a Hyatt timeshare in Maui and was promised 125,000 Hyatt points as part of the agreement. She paid off the timeshare early — only two months after the contract was signed. But Hyatt didn’t live up to its side of the bargain. “I bought the Hyatt timeshare, so where are my 125,000 bonus points?”
Worthey Brisco’s plans to spend all of his accrued Hyatt points on a relaxing vacation came to a screeching halt when he tried to sign in to his account.
His balance: zero.
In fact, his account was closed. Now he wants to know if we can retrieve his lost points. “Hyatt closed my account and took all my points”
David Bayer’s Hyatt points are gone forever. “They warned me my points would expire, then they disappeared — can you help retrieve them?”
Question: I recently attended a job fair in Marietta, Ga. Because I was unsure of the number and date of interviews I would have at the event, I decided to book a room for one night at the Hyatt, in case I had to extend my stay.
I didn’t need the room, so I called a full day before I was supposed to check in to cancel. But a Hyatt representative told me they could not find my reservation and that I would need to call back later in the day to cancel. I called back that afternoon and was transferred to central booking. A representative said they could not process a cancellation for me. So I called the hotel and they agreed to cancel my reservation.
When I tried to book a flight back home this morning, my card was rejected because of insufficient funds. I checked my account and found the Hyatt had charged my card $141.
I immediately called the hotel and they told me that if I did not have a confirmation number there was nothing they could do. I kept calling back until someone in accounting said they would research the issue but no one ever said they would be able to refund my money. Without a cancellation number, they said, I would be considered a “no show.”
“Hyatt charged me for my canceled hotel room and now I’m stuck”