Question: I recently attended a job fair in Marietta, Ga. Because I was unsure of the number and date of interviews I would have at the event, I decided to book a room for one night at the Hyatt, in case I had to extend my stay.
I didn’t need the room, so I called a full day before I was supposed to check in to cancel. But a Hyatt representative told me they could not find my reservation and that I would need to call back later in the day to cancel. I called back that afternoon and was transferred to central booking. A representative said they could not process a cancellation for me. So I called the hotel and they agreed to cancel my reservation.
When I tried to book a flight back home this morning, my card was rejected because of insufficient funds. I checked my account and found the Hyatt had charged my card $141.
I immediately called the hotel and they told me that if I did not have a confirmation number there was nothing they could do. I kept calling back until someone in accounting said they would research the issue but no one ever said they would be able to refund my money. Without a cancellation number, they said, I would be considered a “no show.”
“Hyatt charged me for my canceled hotel room and now I’m stuck”