Is respect in the travel industry extinct?

When it comes to respect, sometimes little things make a big difference for travelers. For Don Brauninger, it’s travel industry employees who replace the words “you’re welcome” with “no problem”.

Brauninger, a manager for an emergency services company in Haymarket, Virginia, has heard it from airline agents, hotel clerks and car rental employees.

“No problem” – as if his patronage and his presence might be a hardship.