A diabetic episode — but no sympathy from Radisson Blu

What do a diabetic episode and a Radisson hotel’s expensive taste in lamps have to do with consumer advocacy? A lot, if you’re Sharon Kimball. Read more “A diabetic episode — but no sympathy from Radisson Blu”

My son got sick in our hotel room. Now the manager wants me to pay for the damage

During her Sheraton hotel stay, Anna Eardley’s son becomes “sick” all over the room. She spends the rest of the night trying to clean up the mess, leaves a hefty tip for the maid and then dashes home. When she receives an angry call from the hotel manager telling her that she’s responsible for replacing the entire room’s carpet, she worriedly contacts us for help. Read more “My son got sick in our hotel room. Now the manager wants me to pay for the damage”

Can you smoke medical marijuana in your “smoking room” at the Hampton Inn?

Hilton is charging Mary Zimmerman a $45 smoking fee because one of her relatives smoked in a hotel room.

Well, of course she did. It was a smoking room. Read more “Can you smoke medical marijuana in your “smoking room” at the Hampton Inn?”

Why won’t Fiesta Americana honor my $90 reservation?

Matt Peterson books a hotel stay in Puerto Vallarta at the Fiesta Americana, but it refuses to honor his reservation. And the travel site he used refuses to help him find an alternate hotel room. Can our advocates help Peterson get the room he reserved? Read more “Why won’t Fiesta Americana honor my $90 reservation?”

A filthy hotel room and an unhinged hotel clerk conspire to ruin my vacation

All Sharon Moe wanted was a clean hotel room for her visit with her parents. All she got was filth and grief. How could a hotel have bad housekeeping, bad customer service, and bad follow-up all at the same time? And how can we help her walk away with a refund? Read more “A filthy hotel room and an unhinged hotel clerk conspire to ruin my vacation”

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