hotel refund Archives

Dalia Hamzeh’s weekend at the Miraval Berkshires turned sour after the resort overcharged her by $2,500 for two extra nights she didn’t book. Despite early promises of a refund, the hotel’s billing department went silent, leaving Hamzeh frustrated and out of options. After months of back-and-forth with no resolution, she reached out for help. Following an intervention, Miraval’s general manager finally responded, explaining the rate discrepancy and offering a refund or a complimentary return stay. Hamzeh chose to enjoy another visit to the resort, this time on the house.

Help! My all-inclusive hotel charged me for two extra nights

October 26, 2024October 23, 2024 by Christopher Elliott

The Miraval Berkshires, an all-inclusive resort in Lenox, Mass., overcharges Dalia Hamzeh by $2,500. Now, it is refusing to answer her emails. How can she get her money back?

Michael Lavender faced a frustrating ordeal with Barcelo Maya Palace Resort over a nonrefundable hotel booking. After canceling his original reservation and rebooking a cheaper room, he struggled for four months to get a refund of $1,692. Despite promises from various agents, the refund process proved lengthy and complex, highlighting the risks of nonrefundable hotel reservations and the importance of persistence and self-advocacy in resolving such issues.

Oh no! Will I ever get my money back from Barcelo?

December 27, 2023December 26, 2023 by Christopher Elliott

It’s been four months since Barcelo Maya Palace Resort promised Michael Lavender a refund for his nonrefundable $1,692 hotel reservation, and he’s beginning to think he may never get it.

I had to sleep with my companion because there were not two twin beds as promised.

No single beds so I slept with my companion and I want a refund

February 2, 2024November 10, 2016 by Christopher Elliott

Jarrett Wilson’s Hotwire rooms have “guaranteed” single beds. Oh wait, no they don’t. What now?

She didn't get a hotel refund from Expedia.

Expedia promised me a full refund of my hotel fee. Then it went back on its word

February 2, 2024November 1, 2016 by Christopher Elliott

Expedia promised it wouldn’t charge Katy McLaughlin for her canceled hotel reservation. So why didn’t it keep its word?

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