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HOTEL DAMAGE FEE

When Iberia Airlines canceled Olga Betzler's flight from Barcelona to Los Angeles, she assumed getting her $654 refund would be straightforward

When an airline refuses to refund you $654, this could be the reason

November 24, 2025November 24, 2025 by Christopher Elliott

When Iberia Airlines canceled Olga Betzler’s flight from Barcelona to Los Angeles, she assumed getting her $654 refund would be straightforward.

Categories Advocacy
After a stay at Holiday Inn Express, Millie Crawford was surprised to find a $59 charge for a damaged lamp she says she never touched. With conflicting stories from hotel staff and no clear evidence, she escalated the dispute, filed a chargeback—and won. Here’s how travelers can fight back against bogus hotel damage fees.

Holiday Inn surprise charge: a $59 bill for a lamp I didn’t damage!

November 24, 2025November 17, 2025 by Christopher Elliott

Millie Crawford didn’t think much about the lamp in her Holiday Inn Express room. Not until a $59 charge appeared on her credit card days after she checked out. 

Categories Advocacy

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