Do you think a refund is in the cards?

Viktor/Shutterstock
Viktor/Shutterstock
Bev Eberly’s discount hotel card doesn’t work. How can she get the $50 she’s been promised?

Question: We recently stayed at a Best Western hotel in Seaside, Ore. We made the reservation through Priceline and took advantage of a promotion run by the Hotel Card. The card promises we will receive $50 back as a refund from our stay. It’s been four months since our stay, and we still haven’t received a refund.

Numerous attempts at emails and phone calls to the number on the website have been to no avail. Calls to the number listed on their website have not been returned, and you can never get a live person. Can you help? — Bev Eberly, Portland, Ore.

Answer: If the Hotel Card offers a $50 refund, then you should have received one shortly after your stay. But a review of the card’s terms online suggests that’s not exactly how it works.
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