Thulisile Hadebe thought she’d booked a thrilling getaway on Booking.com to a game lodge in South Africa, which promised an “amazing” experience in its chalets and opportunities to see giraffes, wildebeest and zebras.
When Jason Hanna prepaid $525 for a weekend at the Four Points by Sheraton LAX, he expected to stay at the Four Points by Sheraton LAX.
After Frances Dooley’s hotel booking is canceled, Booking.com says it will refund her new room’s higher cost. But then it goes silent. What can you do if a company breaks its promise?
Dawn Nelson’s trip to Oaxaca, Mexico, for the Day of the Dead celebrations should have been a memorable experience.
Steve Eliason cancels a hotel booked through Hotels.com after the owner goes into labor and closes the property. But Hotels.com still charges him for the room. What happens when a third-party booking site fails to honor a cancellation?
