Do you need to fix a travel problem? Get off the phone!

If you want to fix a travel problem, hang up the phone.

The phone — by which I mean voice communication — puts travelers at a significant disadvantage when it comes to problem-solving. But there’s a notable exception, a time when you should pick up the phone and then maybe hang up. If you understand the difference, you’re well on your way to resolving almost any travel problem.

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