Do you need to fix a travel problem? Get off the phone!

If you want to fix a travel problem, hang up the phone.

The phone — by which I mean voice communication — puts travelers at a significant disadvantage when it comes to problem-solving. But there’s a notable exception, a time when you should pick up the phone and then maybe hang up. If you understand the difference, you’re well on your way to resolving almost any travel problem. Read more “Do you need to fix a travel problem? Get off the phone!”