A couple faces a $385 charge after an Airbnb keypad fails during a rainstorm. The locksmith blames the weather, but Airbnb sides with the host. When weather wreaks havoc, should guests foot the bill?
When Tawnia Wise checked into her Airbnb rental in Austin recently, she was shocked by what she found: a bug-infested property that was far from the squeaky-clean apartment she thought she’d booked.
Mark Hartwig’s vacation rental in Montreal was “such a bizarre experience” that he has trouble putting into words.
Evonne Hopkins books a room at a bed & breakfast that doesn’t have a bathroom. Can she get her money back?
Dustin Baltis thought he knew what to do when he found a roach in his Airbnb rental in Austin. He called the owner and contacted Airbnb — and finally vacated the property.
