My mom died before I could visit, and JustFly won’t help me get a refund

Winnie Lanoix’s mother dies before she can visit her in Fort Myers, Fla. But neither her online travel agent, JustFly, nor American Airlines, will refund her fare. Why not? Read more “My mom died before I could visit, and JustFly won’t help me get a refund”

The unbelievable but true story of Sandals honoring a 25-year-old voucher.

In 1991, Norman Gunn’s tropical and pricey getaway to a Sandals Caribbean resort went wrong.
Really wrong.

But the company made it right, offering a voucher for a future vacation. And then, over a quarter of a century later, Sandals made it really right. More right than anyone thought possible.

You won’t believe how. Read more “The unbelievable but true story of Sandals honoring a 25-year-old voucher.”

She misunderstood the cancellation policy and lost $221. Is that right?

When is a typographical error really not one? Lisa Helmer found out the hard way when she lost her deposit for a hotel room in South Florida. Read more “She misunderstood the cancellation policy and lost $221. Is that right?”

After husband’s fall, will American offer a refund?

When Susan Kaufman’s husband takes a fall, she has to cancel her flight from Boston to Washington, D.C. Will American refund the tickets — or ignore her request for help? Read more “After husband’s fall, will American offer a refund?”

Downgraded to an inferior hotel — is this worth only $79?

Ellen Kim reserved three nights at the Hotel San Zulian in Venice, Italy, through Booking.com. But when she checked in, a representative told her the property was overbooked and sent her to the Hotel Panada. Read more “Downgraded to an inferior hotel — is this worth only $79?”