Question: I was a satisfied customer of DirecTV for years. Then I upgraded to a new service called the Genie. I’ve had nothing but problems since then. The picture freezes and recorded shows jump forward by 30 minutes when you try to fast-forward through commercials.
When I called DirecTV, a representative asked me to start “logging” my problems. I’ve been doing this for six weeks now. They call every week and I read my log of incidents and they say, “Continue to log the incidents.”
Here’s my beef: I had a perfectly working system before I upgraded. To me, upgrade means moving to a better system. I have had nothing but problems. Their own people have told me they had issues with the system since it came out, and yet they continue to advertise it as an upgrade and required me to commit to a two-year agreement to get this upgrade.
Read more “Maybe DirecTV let this Genie out of the bottle too soon”
