What’s the difference between a gas station and a convenience store? It may not matter to you, but it does to Marilyn Nenninger. And to me. “When is a gas station not a convenience store?”
Question: I recently rented a car from Alamo, and I encountered a questionable practice that I wanted to let you know about.
I’ve used Alamo many times in the past, always returning the car with a full tank. Last month, after bringing back my rental in Tucson, Ariz., an Alamo attendant verified the full tank and gave us a receipt.
After we left, apparently Alamo felt the need to try and squeeze more gas in the tank, even after their employee confirmed a full tank, and charged us the inflated rental-gas price for two gallons.
They didn’t even try to notify us by phone, email or letter. This seems very sneaky and underhanded. I wrote them two emails, but never got any reply or explanation.
It’s not a huge amount of money, but rather the principle and the deceitful tactics to make a few extra dollars. I thought you’d be interested in this episode, if you haven’t heard of this practice, and perhaps could warn others in your column. — Stephen Farr, Sacramento, Calif.
Answer: When the car rental agent checked your tank and offered you a receipt, you shouldn’t have been charged extra. But if Alamo decided you owed it money, the least it could have done was to let you know — not find out when you checked your credit card bill.
“The Travel Troubleshooter: The needle may be on “F” but I’m not done paying”