Carol Weiss’s frequent flier miles “never expire.” Except that they just did. Can our advocacy team save them? “Relax, your miles don’t expire? Yeah, right, American Airlines”
Larry Babbin wins lots of frequent flier miles from American Airlines, but the points never appear on his statement. Now the company is giving him the silent treatment. Can these miles be saved?
Question: American Airlines ran a contest in which it gave away 25,000 frequent flier miles every day. I entered every day last month and “won” three times. I have email confirmation each day that I won and a written assurance that the miles would be deposited within seven days to my account.
It’s been over a month, but I haven’t received the miles. American hasn’t even posted the winners on the website even though they are listed for every other contest American has had.
“Where are the frequent flier miles I won?”