FORD ESCAPE

The on-board computer on Shannon Stout’s Ford Escape went on the blink. It’s out of warranty. Is she out of luck?
Read more “There’s no escaping these problems with my Ford”

How did a simple passport mistake end in a $17,766 travel disaster?

Ted Kelley says his wife made a simple passport mistake last year that snowballed into a $17,766 travel nightmare. The…

What happens if you book an illegal Airbnb?

What if you traveled half-way around the world only to find the Airbnb rental you booked is likely illegal? That's…

Yes, Los Angeles is a walkable city. Here’s how we discovered it.

Do you laugh out loud when you hear the words "walkable Los Angeles"? I used to, too, since LA has…

What good is $3,962 in a United Airlines flight credit if I can never use it?

David Poleshuck has $3,962 in a United Airlines flight credit through Expedia, and he wants to spend it. But neither…

If the host tells you to leave, shouldn’t you get a refund?

When Whitney Todd tried to check in to a Vrbo vacation rental, a property manager told her to leave. (Actually,…

What are all these extra charges from United Airlines?

Mary Bradley discovered hundreds of dollars in extra charges from United Airlines on her self-booked ticket. She can't figure out…

Hidden national parks: Try these out-of-the-way destinations for your next vacation

It happened again. We visited a place, only to discover we were a short drive from a hidden national park.…

Warning: Not every rental car comes with unlimited miles

Richard Wallerstein and his wife recently made an expensive car rental mistake when they assumed their reservation included unlimited miles.…

This is how to get great airline service

Want to get great airline service even from airlines? Use your "pleases" and "thank yous" – and don't expect too…

My luggage went missing on the way to the cruise. I want a full refund!

If your luggage goes missing on the way to your cruise, should you get a refund? Pamela Shane thinks so.…

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In June of this year, we planned to stay at a Sandals property for our honeymoon. When I first spoke…

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