The trouble didn’t start on their flight from Buffalo to Philadelphia, when their 50-seat regional jet got tossed around in the heavy turbulence. It was so violent that Christopher Prucha’s wife begged him not to continue their trip to Wilmington, N.C., and to drive instead.
Imagine this: Your flight’s been delayed over and over. But when you ask a lone worker staffing the customer service counter for help, he just shrugs. There’s no meal voucher, no compensation — not even an apology. Just an indifferent employee telling you to deal with it.
Travel insurance is supposed to help you when things go wrong — not get in the way. But for Lee Aubry, travel insurance became a major problem when it presented her with an insurmountable paperwork obstacle.
Nathan Ciurzynski’s flight from Tampa to San Diego is canceled because of a hurricane. When he asks American Airlines for a refund, it offers a flight credit instead. Can he get his money back?
Beth Bythrow’s Italian vacation was perfect, except for the ending. Lufthansa canceled her flight from Naples to Boston and offered her a ticket on a flight leaving the next day. She never imagined she’d be fighting with the airline and her travel advisor six months later over $1,387.
A day before Satrupa Kagel’s flight from Tokyo to San Francisco, she finds out American Airlines canceled her ticket. Is she on the hook for the $3,548 she had to spend for a last-minute ticket?
After a scooter accident, Jim Hutslar cancels his British Airways flight. Expedia offers him a $1,987 ticket credit. But British Airways refuses, claiming he was a “no show” for his flight. Is the money lost?
Catriona Garry misses her flight from Edinburgh to Boston because there’s only one ticket agent at the airport. Can she get $1,200 in rebooking fees refunded?
When United Airlines cancels her husband’s flight, it promises Maxine Biggs a prompt refund. So why is she still waiting for her $1,751 six months later?
After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, on Royal Jordanian Airlines, a Booking.com representative promises him a full refund. So why has he received nothing?
