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Elliott Report

Elliott Report

  • About
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flight cancellation

Ellen LaGow gets downgraded on a Lufthansa flight. The airline promises her a refund for her business class tickets. But it's been five months and there's still nothing in her account.

Downgraded on a Lufthansa flight. Where’s my business class refund?

May 21, 2023May 19, 2023 by Christopher Elliott

Ellen LaGow and her husband face an inconvenient situation when their return flight from Prague to Denver gets canceled because of a Lufthansa strike. Though they had upgraded to business class, they’re unable to enjoy the same comfort when they rebook on a United flight the next day. Can they get a refund of the fare difference?

Categories Problem Solved

Do I deserve a refund for a lightning strike?

November 8, 2017 by Christopher Elliott

After a lightning strike zaps Brittany Burns’ vacation, she tries to secure a refund for her airline ticket. But is she entitled to it?

Read more

Categories The Travel Troubleshooter

A dream trip ends early when her London flight is canceled

April 28, 2017 by Christopher Elliott

When Leslie Hammond’s flight to London is canceled, she calls off her vacation. Why won’t American Airlines refund her ticket?

Read more

Categories The Travel Troubleshooter

My flight was canceled and I had to pay extra to travel

April 7, 2017 by Christopher Elliott

When Mark Schlangel’s flight is canceled, his airline refuses to rebook him on the next available flight, and he’s forced to buy a new ticket. Is he entitled to a refund?

Read more

Categories The Travel Troubleshooter

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