After a lightning strike zaps Brittany Burns’ vacation, she tries to secure a refund for her airline ticket. But is she entitled to it?
Ellen LaGow and her husband face an inconvenient situation when their return flight from Prague to Denver gets canceled because of a Lufthansa strike. Though they had upgraded to business class, they’re unable to enjoy the same comfort when they rebook on a United flight the next day. Can they get a refund of the fare difference?