Mansour Abado books a ticket for his father from Beirut to Austin, Texas, through Expedia. But there’s a problem: The flight doesn’t exist. Why can’t he get a refund for the bogus ticket?
Even the most experienced traveler can run into trouble every now and then. But how do you get out of trouble?
When Deborah Anbinder’s flight from Athens to Montreal made a dramatic U-turn on the runway and headed back to the gate, she expected the airline to take care of her.
When WestJet canceled Brittany Muffet’s recent flight, she found herself caught in a blame game between the airline and Booking.com. But that wasn’t the weird part.
Teresa McGee thought she’d done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.
Can AirAsia keep John Pracy’s $100? He’d booked a ticket from Cebu, Philippines, to Manila, the airline canceled the flight, and then it pocketed the money.
After Aer Lingus cancels James Jones’ flight from Paris to Philadelphia, he requests a full refund. The airline shorts him by $744 and then it stops responding to his emails. What can he do to get the money back?
The trouble didn’t start on their flight from Buffalo to Philadelphia, when their 50-seat regional jet got tossed around in the heavy turbulence. It was so violent that Christopher Prucha’s wife begged him not to continue their trip to Wilmington, N.C., and to drive instead.
Imagine this: Your flight’s been delayed over and over. But when you ask a lone worker staffing the customer service counter for help, he just shrugs. There’s no meal voucher, no compensation — not even an apology. Just an indifferent employee telling you to deal with it.
Travel insurance is supposed to help you when things go wrong — not get in the way. But for Lee Aubry, travel insurance became a major problem when it presented her with an insurmountable paperwork obstacle.
