Do I deserve a refund for a lightning strike?

After a lightning strike zaps Brittany Burns’ vacation, she tries to secure a refund for her airline ticket. But is she entitled to it? Read more “Do I deserve a refund for a lightning strike?”

I didn’t like United’s first compensation offer, so I countered it — twice

If at first you don’t succeed, try. And try again, just like Gail Morin.

Here’s what happened when Morin’s 9:15 a.m. flight from Paris to San Francisco was delayed several times because of mechanical problems — first, a glitch with a generator, then a misbehaving heating and cooling system. All told, Morin was delayed four hours. Read more “I didn’t like United’s first compensation offer, so I countered it — twice”

A dream trip ends early when her London flight is canceled

When Leslie Hammond’s flight to London is canceled, she calls off her vacation. Why won’t American Airlines refund her ticket? Read more “A dream trip ends early when her London flight is canceled”

My flight was canceled and I had to pay extra to travel

When Mark Schlangel’s flight is canceled, his airline refuses to rebook him on the next available flight, and he’s forced to buy a new ticket. Is he entitled to a refund? Read more “My flight was canceled and I had to pay extra to travel”

Help! American Airlines canceled my flight but won’t cover my expenses

Dale Reed’s American Airlines flight is canceled because of weather, but then reinstated. Should the company cover his hotel costs — or is that a lost cause? Read more “Help! American Airlines canceled my flight but won’t cover my expenses”