A day before Satrupa Kagel’s flight from Tokyo to San Francisco, she finds out American Airlines canceled her ticket. Is she on the hook for the $3,548 she had to spend for a last-minute ticket?
After a scooter accident, Jim Hutslar cancels his British Airways flight. Expedia offers him a $1,987 ticket credit. But British Airways refuses, claiming he was a “no show” for his flight. Is the money lost?
Catriona Garry misses her flight from Edinburgh to Boston because there’s only one ticket agent at the airport. Can she get $1,200 in rebooking fees refunded?
When United Airlines cancels her husband’s flight, it promises Maxine Biggs a prompt refund. So why is she still waiting for her $1,751 six months later?
After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, on Royal Jordanian Airlines, a Booking.com representative promises him a full refund. So why has he received nothing?
Steve Feiertag’s flights from Palm Beach to Reykjavik are messed up, but Chase Ultimate Rewards won’t help him fix them. Is he about to lose $5,000?
Julie Schumer’s return flight gets canceled during the Southwest Airlines meltdown in December. Southwest sends the money to her cruise line, but her cruise line won’t refund her. What’s going on?
Ellen LaGow and her husband face an inconvenient situation when their return flight from Prague to Denver gets canceled because of a Lufthansa strike. Though they had upgraded to business class, they’re unable to enjoy the same comfort when they rebook on a United flight the next day. Can they get a refund of the fare difference?
After a lightning strike zaps Brittany Burns’ vacation, she tries to secure a refund for her airline ticket. But is she entitled to it?
When Leslie Hammond’s flight to London is canceled, she calls off her vacation. Why won’t American Airlines refund her ticket?
