If at first you don’t get your EU 261 claim approved — try, try again

Sally Lee and a friend book flights to London on British Airways. But the airline cancels their flight less than 24 hours before departure. Their story is a good lesson in how a specific European Union regulation can help flyers, and how to get your EU 261 claim approved. Read more “If at first you don’t get your EU 261 claim approved — try, try again”

Nothing about this trip was “merry”

Kelsey Prima was planning a trip to Bangkok, then on to Phnom Penh, Cambodia. It was a complicated itinerary using multiple airlines, the sort of thing that many travelers wouldn’t want to plan on their own, so she used a company called TravelMerry. Read more “Nothing about this trip was “merry””

Do I deserve a refund for a lightning strike?

After a lightning strike zaps Brittany Burns’ vacation, she tries to secure a refund for her airline ticket. But is she entitled to it? Read more “Do I deserve a refund for a lightning strike?”

I didn’t like United’s first compensation offer, so I countered it — twice

If at first you don’t succeed, try. And try again, just like Gail Morin.

Here’s what happened when Morin’s 9:15 a.m. flight from Paris to San Francisco was delayed several times because of mechanical problems — first, a glitch with a generator, then a misbehaving heating and cooling system. All told, Morin was delayed four hours. Read more “I didn’t like United’s first compensation offer, so I countered it — twice”

Where is the refund American Airlines promised me five business days ago?

An American Airlines representative promises Kolby Harold that her refund will arrive in five days. But it doesn’t. And now there’s no record of that conversation. Can anything be done? Read more “Where is the refund American Airlines promised me five business days ago?”

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