Tim Clark chartered a fishing excursion to celebrate his son’s upcoming wedding. When inclement weather caused the entire trip to be canceled, he expected his $500 deposit to be quickly returned.
The captain had other ideas. Read more “O Captain! My captain, why are you keeping my deposit?”
After Uncommon Journeys rebuffs Cathy Elliott’s repeated attempts to extract her client’s sizeable refund from the company, she turns to our advocacy team for assistance. Why do we decide to bend our policy and assist this travel agent? Read more ““Uncommon Journeys” to a refund. What’s going on here?”
Kurt Piemonte is annoyed when Expedia calls to tell him that his upcoming Airberlin flight to Barcelona has been canceled. He requests the next available flight and is stunned to find that there aren’t any — ever again. And a new shock soon follows: A refund will not be forthcoming. Airberlin is out of business. Read more “Airberlin is out of business. How can I get a refund?”
When Randy Scott plans a vacation to Greece, he turns to a travel agent who specializes in guided tours for help. Smart move, right? Unfortunately, not in this case. When Scott winds up canceling, this formerly friendly specialist goes MIA and takes his deposit with her. Read more “My travel agent never sent my $2,000 refund”