O Captain! My captain, why are you keeping my deposit?

Tim Clark chartered a fishing excursion to celebrate his son’s upcoming wedding. When inclement weather caused the entire trip to be canceled, he expected his $500 deposit to be quickly returned.

The captain had other ideas. Read more “O Captain! My captain, why are you keeping my deposit?”

“Uncommon Journeys” to a refund. What’s going on here?

After  Uncommon Journeys rebuffs Cathy Elliott’s repeated attempts to extract her client’s sizeable refund from the company, she turns to our advocacy team for assistance. Why do we decide to bend our policy and assist this travel agent? Read more ““Uncommon Journeys” to a refund. What’s going on here?”

These anti-consumer laws should be repealed now

Some rules and regulations work as intended. Some don’t. Read more “These anti-consumer laws should be repealed now”

Who knew Costa Rican food could be so expensive?

Randy Brachman is shocked when his $16 lunch bill turns into a $1,608 bill at a Costa Rican restaurant. Can he get his money back?

Read more “Who knew Costa Rican food could be so expensive?”