EXPERT INTERVENTION

Mary Anne Morgan wants a Booking.com refund after the online agency charges her twice. Why won't the company help her?

Billed twice for my hotel room. Where’s my Booking.com refund?

April 26, 2025September 4, 2023 by Christopher Elliott

When Mary Anne Morgan stays at a boutique hotel, her online travel agency charges her twice. Can she get one of the payments back, or does Booking.com get to keep it?

Categories The Travel Troubleshooter

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