Does this cancellation confirmation contain contradictory information?

When Joane Perry cancels her Canadian vacation, her online agency leads her to believe she’ll have a year to use her flight credit. Her cancellation confirmation says otherwise. Is there a way to clear up this misunderstanding — and save her airline tickets? Read more “Does this cancellation confirmation contain contradictory information?”

When is an Expedia confirmation not actually a confirmation?

Verena Martin used Expedia to book flights to Europe for herself and her four-year-old son. But when she arrived at the airport, ready for departure, she discovered she hadn’t actually purchased the flights — though she had received an Expedia confirmation. Can we help? Read more “When is an Expedia confirmation not actually a confirmation?”

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