The Travel Troubleshooter: Is my lost train ticket a lost cause?

Question: I am writing to you in hopes that you can help me receive my refund for a Eurail ticket, or find a way to receive a refund, as I am a student and have no funds to cushion this loss.

I am waiting for a 313-euro refund from Eurail for a lost ticket, which was fortunately covered under a ticket protection plan I bought when I made my reservation. I filed the claim with the appropriate paperwork, but didn’t receive a check.

I subsequently got in touch with Eurail via email, but they have since been ignoring all correspondence from me.

I am at the end of my rope. I have contacted the Better Business Bureau, but they found no valid address for Eurail and so couldn’t complete my claim. I have since emailed the BBB two times with valid addresses, but they have not responded to my correspondence.

This matter is of the utmost importance to me. I hope you can help me. — Stephanie Sanzo, Hartford, Conn.

A: Eurail should have refunded your lost ticket promptly. You paid extra to “insure” your ticket against a loss, and the least the company can do now is honor your claim.
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