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Hockey fan buys "glass seats" on StubHub, receives tickets for a nonexistent row. Despite video proof, StubHub initially refuses refund. Learn how to escalate and resolve misleading ticket purchases.

Ticket trouble: Did StubHub score an “own goal” on this purchase?

June 9, 2025June 6, 2025 by Christopher Elliott

Eli Klein snags the perfect seats to watch his favorite hockey team, the Washington Capitals, take on the Columbus Blue Jackets. But his excitement turns to frustration when he discovers the seats do not exist.

Here is a 70-word excerpt: Becky Taylor was excited for the P!nk concert she spent over $600 on tickets for. But when she arrived, her view was completely obstructed by foul-ball nets and camera equipment. She reached out to Ticketmaster asking for a refund, but they refused. I assisted Becky in her case against Ticketmaster by contacting them on her behalf. After reviewing her documentation showing the obstructed view, they finally agreed to fully refund her tickets. Persistence pays off!

I couldn’t see P!nk because of a foul-ball net. Can I get a refund from Ticketmaster?

January 6, 2025January 5, 2024 by Christopher Elliott

Becky Taylor’s view at a P!nk concert is obstructed by a foul-ball net. She wants her money back from Ticketmaster. Does she have a case?

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