When in Rome (or Florence) don’t drive your Enterprise rental car in restricted areas

Driving in a new city frustrates many travelers, especially when navigating an unfamiliar, foreign location with strange rules. Larry Moyer learned just how frustrating when he drove his Enterprise rental car in Florence. Now he faces heavy rental car fines and he wants to know if he has to pay them.  Read more “When in Rome (or Florence) don’t drive your Enterprise rental car in restricted areas”

Yes, a scratch on your rental car will be an “issue” — an expensive one

How much should you trust what a car rental employee says when you’re told a scratch on the vehicle won’t be an issue? Jason Puerner learns the hard way that the employee’s spoken assurance won’t protect you from a big repair bill. Read more “Yes, a scratch on your rental car will be an “issue” — an expensive one”

Did it really cost Enterprise $550 to fix a “tiny” dent?

Laurie Richardson rented a car from Enterprise for just one day, but, unbeknownst to her, she racked up $550 in damages from what appeared to be a little dent. Can our advocates help her repair her reputation? Read more “Did it really cost Enterprise $550 to fix a “tiny” dent?”

No proof of damage, but Enterprise is billing me anyway

Can our advocates help Daphne Elliott — no relation — resolve the “damage” claim Enterprise is trying to charge her? Read more “No proof of damage, but Enterprise is billing me anyway”

Dinged with an $1,800 bill from Enterprise – but is he responsible?

This is William Cameron’s rental car when he returned it to Enterprise a few weeks ago in Denver. Looks fine, doesn’t it?

Not according to Enterprise.
Read more “Dinged with an $1,800 bill from Enterprise – but is he responsible?”

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