ELLIOTT METHOD Archives

When Priya Engel checked into her San Diego vacation rental, she was met with cold water and no heat. Despite numerous calls to Vrbo and the property owner, the issues remained unresolved, forcing her to vacate early. Vrbo initially denied her refund claim, stating she didn't qualify under their Book With Confidence guarantee. Engel's persistence and documentation finally led to a full refund, raising questions about the necessity of explicit guarantees for basic amenities like heat and hot water in rental agreements.

No hot water and no heat in my Vrbo rental. Why can’t I get a refund?

August 31, 2024August 5, 2024 by Christopher Elliott

When Priya Engel turned on the shower in her San Diego vacation rental, the water ran cold and there was no heat. Repeated calls to the owner changed nothing, and now she wants her money back.

Discover the three core principles and practical application of the Elliott Method to successfully resolve your consumer complaint.

How to win your consumer dispute using the Elliott Method

January 19, 2024April 22, 2023 by Christopher Elliott

If you’re having trouble with a company, the Elliott Method can help you fix any consumer dispute.

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