A shocking problem with DirecTV

Nivens/Shutterstock
Nivens/Shutterstock
Patricia Wilson’s TVs are blown out. DirecTV blames her internal wiring, but she thinks the company has something to do with it. Now they’re at an impasse. Or are they?

Question: I have been caught up in a nearly month-long claim with DirecTV over faulty equipment, and I’m hoping you can help. We had two TVs blown, two receivers blown, and a fried HDMI cable. A DirecTV supervisor inspected my house and concluded that their coaxial cable was “hot” at 121 volts. But after not locating the source, they packed their bags and told us it was an electrical problem on our side.

The funny part is these supervisors took apart the dish and took with them the transmitter and conveniently pulled the “hot” cable out of the house. A DirecTV damage claims representative even told me the items taken were not for them to take, since technically these are my items when I sign their contract. The supervisors provided no explanation for why they did this. I’m left to assume something was faulty with either or both of these items.
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