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DOWNGRADE

Daniel Onn books a business class ticket on Amtrak. Then the rail carrier removes the business class car. Does it owe him anything?

Does Amtrak owe me anything for a forced downgrade?

March 29, 2023 by Christopher Elliott

Daniel Onn books a business class ticket on Amtrak. Then the rail carrier removes the business class car. Does it owe him anything?

Categories The Travel Troubleshooter
Delta downgraded me! Christopher Elliott, author

Delta downgraded me on my flight with no refund. P.S.: I’m in a wheelchair.

July 20, 2019March 30, 2018 by Christopher Elliott

Beth Warner has a complaint I hear too often: “Delta downgraded me on my flight.” To make matters worse, she’s in a wheelchair. And to make matters even worse, they seated her next to a bathroom. Does she deserve some kind of refund?

Read more

Categories The Travel Troubleshooter

Broken Comcast promises, and now a cancellation fee?

November 12, 2015 by Christopher Elliott

When Jennifer Ferris re-ups with Comcast, the cable company downgrades her account. Is there any way out?

Read more

Categories Problem Solved

Forced to downgrade because we paid with miles

September 19, 2023April 2, 2012 by Christopher Elliott

A nonstop flight from Newark to New Delhi can be grueling, so when Eva and Yoel Haller took the 16-hour trip in February, they made sure they cashed in their award miles for confirmed seats in business class.

Categories Commentary

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