Beth Warner has a complaint I hear too often: “Delta downgraded me on my flight.” To make matters worse, she’s in a wheelchair. And to make matters even worse, they seated her next to a bathroom. Does she deserve some kind of refund? “Delta downgraded me on my flight with no refund. P.S.: I’m in a wheelchair.”
After Elizabeth Bentley asks about an upgrade on her transatlantic flight, her ticket is mysteriously canceled. She’s rebooked on a less convenient flight, but is she entitled to a refund? “Downgraded after I turned down an upgrade”
When Jennifer Ferris re-ups with Comcast, the cable company downgrades her account. Is there any way out?
“Broken Comcast promises, and now a cancellation fee?”
I’ve been struggling with this case for months and am about to place it in the “can’t be fixed” file. But before I do, I wanted to run it past you.
This one’s got it all: peculiar airline math, an intransigent online travel agency, a credit card dispute and, of course, a referral to a collection agency.
But I don’t want to get ahead of myself. Meet Steve Cary, who was flying from San Francisco to Shanghai last March. He’d booked his reservation through Orbitz on a US Airways flight operated by EVA Airways.
“Is this airline downgrade disaster a lost cause?”
A nonstop flight from Newark to New Delhi can be grueling, so when Eva and Yoel Haller took the 16-hour trip in February, they made sure they cashed in their award miles for confirmed seats in business class.
“Forced to downgrade because we paid with miles”