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Elliott Report

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DOWNGRADE

We paid for an extra legroom seat on AirTransat, but we never got it!

They paid for an extra legroom seat on AirTransat. Then they got a downgrade.

April 26, 2025April 21, 2025 by Christopher Elliott

It seems airlines are constantly finding new ways to make flying more uncomfortable. But for Mary Ann and David DeMichael, AirTransat succeeded beyond its wildest dreams.

Categories Advocacy
Are airlines allowed to downgrade you from business class to economy? And if they do, what do they owe you?

Downgraded from business class to economy on KLM. But they messed with the wrong passengers!

December 30, 2024June 17, 2024 by Christopher Elliott

Are airlines allowed to downgrade you from business class to economy? And if they do, what do they owe you?

Categories Advocacy
Daniel Onn books a business class ticket on Amtrak. Then the rail carrier removes the business class car. Does it owe him anything?

Does Amtrak owe me anything for a forced downgrade?

January 19, 2024March 29, 2023 by Christopher Elliott

Daniel Onn books a business class ticket on Amtrak. Then the rail carrier removes the business class car. Does it owe him anything?

Categories The Travel Troubleshooter
Delta downgraded me! Christopher Elliott, author

Delta downgraded me on my flight with no refund. P.S.: I’m in a wheelchair.

April 22, 2024March 30, 2018 by Christopher Elliott

Beth Warner has a complaint I hear too often: “Delta downgraded me on my flight.” To make matters worse, she’s in a wheelchair. And to make matters even worse, they seated her next to a bathroom. Does she deserve some kind of refund?

Categories The Travel Troubleshooter
When Jennifer Ferris re-ups with Comcast, the cable company downgrades her account. Is there any way out?

Broken Comcast promises, and now a cancellation fee?

February 5, 2024November 12, 2015 by Christopher Elliott

When Jennifer Ferris re-ups with Comcast, the cable company downgrades her account. Is there any way out?

Categories Problem Solved
A nonstop flight from Newark to New Delhi can be grueling, so when Eva and Yoel Haller took the 16-hour trip in February.

Forced to downgrade because we paid with miles

January 22, 2024April 2, 2012 by Christopher Elliott

A nonstop flight from Newark to New Delhi can be grueling, so when Eva and Yoel Haller took the 16-hour trip in February, they made sure they cashed in their award miles for confirmed seats in business class.

Categories Commentary

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