Beth Warner has a complaint I hear too often: “Delta downgraded me on my flight.” To make matters worse, she’s in a wheelchair. And to make matters even worse, they seated her next to a bathroom. Does she deserve some kind of refund? “Delta downgraded me on my flight with no refund. P.S.: I’m in a wheelchair.”
Sometimes there’s no easy way to get from point “A” to point “B.” So when Sima Bakalian and her husband needed to fly from Abijan, Côte d’Ivoire, to Durban, South Africa, she had to take the scenic route, with multiple stops on multiple carriers. “Hey South African Airlines, I want $10,000 for my inconvenience!”
After Elizabeth Bentley asks about an upgrade on her transatlantic flight, her ticket is mysteriously canceled. She’s rebooked on a less convenient flight, but is she entitled to a refund? “Downgraded after I turned down an upgrade”
When Jennifer Ferris re-ups with Comcast, the cable company downgrades her account. Is there any way out?
“Broken Comcast promises, and now a cancellation fee?”
I’ve been struggling with this case for months and am about to place it in the “can’t be fixed” file. But before I do, I wanted to run it past you.
This one’s got it all: peculiar airline math, an intransigent online travel agency, a credit card dispute and, of course, a referral to a collection agency.
But I don’t want to get ahead of myself. Meet Steve Cary, who was flying from San Francisco to Shanghai last March. He’d booked his reservation through Orbitz on a US Airways flight operated by EVA Airways.
“Is this airline downgrade disaster a lost cause?”