Expedia double-charged me — can I get a refund?

Oriontrail/Shutterstock
Oriontrail/Shutterstock
Laura Pang has two airline reservations on Expedia. But she only needs one. Now the online agency refuses to refund the second charge. Is there anything she can do to persuade it to help her?

Question: I recently booked one airline ticket through Expedia. At least that’s what I thought. I paid $310 for what I thought was one ticket, but when I was using the site, it felt a bit slow. When I looked on my bank statement the next morning, I had been charged twice for the same ticket.

I’ve called Expedia four times over the past two days, e-mailed two different representatives, and contacted them on Facebook and Twitter. But they claim the extra charge does not appear on their database and that therefore they have no obligation to refund me.

My bank says I should get in touch with the vendor, which I have. The subject heading for both charges is identical.
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