How to fix a travel problem half a world away

Kathryn Frieze just wanted her money back.

She had paid the airline Iberia $176 for an “extra legroom” seat on a flight from Chicago to Madrid, but the airline rescheduled her flight, dropping her upgraded economy class seat. Her repeated attempts to reach the airline proved futile.

“I’m getting the runaround,” says Frieze, a retired French teacher from Wichita.
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