Why doesn’t my KitchenAid dishwasher work? Could be user error.

Dorothy Lathan’s dishwasher is a lemon — or is it? Our team of advocates looks into the matter and makes a startling discovery. Read more “Why doesn’t my KitchenAid dishwasher work? Could be user error.”

Not “100 percent satisfied” with my new dishwasher. And what’s this $135 shipping fee?

When Scott Cady tries to invoke Abt Electronics’ “100 percent” satisfaction guarantee, he’s hit with a $135 shipping fee. Does he really have to pay to return the appliance? Read more “Not “100 percent satisfied” with my new dishwasher. And what’s this $135 shipping fee?”

Help! My dishwasher stopped working

Christopher Spark’s dishwasher breaks — and then it breaks again. Why won’t Sears help him fix it in a reasonable amount of time?
Read more “Help! My dishwasher stopped working”

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