They say the devil is in the details. Moyosore Otepola would probably agree.
She recently booked a hotel reservation in Chicago through an airline website. “I found a better deal and decided to cancel the reservation,” she says. But when Otepola phoned the hotel to cancel, a representative delivered some bad news: the reservation couldn’t be changed. Check the terms of her reservation, the employee scolded.
Her airline had failed to mention that little detail.
“Errors of omission: 3 tips on how to avoid a disclosure scam”