“This ruined what was to be a joyous day”

Gerald Zekas’ youngest daughter, Caryn, wanted a destination wedding in Las Vegas, but right about now, he probably wishes she’d stayed home. Their special vacation was riddled with bad customer service experiences from start to finish — and worse, no one has bothered to acknowledge a single one of them.

But his vacation horror story is more than a case study in hospitality gone awry. It’s a valuable lesson in how to complain effectively.
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