How Enterprise determines if you damaged a rental

Enterprise has been accused of running a ding-and-dent scam so often by readers of this site, I’ve lost count.

But something interesting has happened lately. The complaints have slowed to a trickle.

Why?
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Do I have to pay this late car rental damage claim?

Shawna Amella gets a bill from Hertz more than a year after her rental, even though the car she damaged has already been fixed. Does she still have to pay?
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Did I go all “Incredible Hulk” on my rental car?

Question: I recently rented an SUV from Enterprise in Tenafly, N.J. A manager and I walked around the car before I left the lot. Neither of us saw any damage.
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Take a picture of your rental vehicle — your car rental company is

carNext time you rent a car, take a picture of it. No, seriously. Whip out your digital camera and take a snapshot.

Your car rental company might be.

Hertz said yesterday it plans to introduce a new photographic inspection system to take pictures of its cars before and after they’re rented. Such applications have been available for years, but they haven’t been adopted on this scale until now.
Read more “Take a picture of your rental vehicle — your car rental company is”

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