After a bungled order, Dell promises Mark Chmielewski a $50 coupon with no expiration date. So why did his coupon just expire? “Dell’s coupons expire, even when they don’t say it”
Leslie Woz’ Dell laptop is a lemon, and now it’s out of warranty. Should the company honor an implied warranty? “This Dell Inspiron never worked to begin with — why won’t they fix it?”
Cheryl Emerson’s wireless Internet connection won’t work on her Dell computer. She spends an additional $236 to get it fixed but it’s still dead. Now what?
“Help! The wireless Internet on my Dell won’t work”
Geri Bain’s “hot” computer is missing in action. Why won’t Dell repair it? And why won’t it return her laptop?
Question: I recently called Dell’s technical team because my computer was overheating and I had burnt my fingers. I was told that, despite the fact that my computer was five years old, it would be treated as a safety recall and that I should send photos of the computer, my burnt fingers and a doctor’s note.
The technician stated that Dell would send me a prepaid FedEx box to send my computer in and that I could expect a replacement within 7 to 10 days. A long series of delays and hand-offs seems to have landed my computer in a black hole in Dell’s insurance department.
At one point, a Texas-based supervisor said he would send the replacement that day, but needed sign-off from the insurance company. After speaking with Dell’s insurer, he said he could do nothing and further communication would be through the insurance company.
“Help! Dell is holding my “hot” computer hostage”
The returning of gifts is almost as time-honored a tradition as Christmas itself.
Merchants are quick to take your cash, but they sure take their time with a refund — unless you’re doing business with Amazon.com, BestBuy.com, or LLBean.com. They were the three fastest online retailers, according to a new study by StellaService, issuing refunds within about four days.
The slowest? That would be Dell.com, which took two weeks, and Avon.com, which still hasn’t returned Stella’s purchase (naughty, naughty!).
“Amazon offers fastest holiday purchase refunds, study says”