Dell’s coupons expire, even when they don’t say it

After a bungled order, Dell promises Mark Chmielewski a $50 coupon with no expiration date. So why did his coupon just expire? Read more “Dell’s coupons expire, even when they don’t say it”

This Dell Inspiron never worked to begin with — why won’t they fix it?

Leslie Woz’ Dell laptop is a lemon, and now it’s out of warranty. Should the company honor an implied warranty? Read more “This Dell Inspiron never worked to begin with — why won’t they fix it?”

Help! The wireless Internet on my Dell won’t work

Cheryl Emerson’s wireless Internet connection won’t work on her Dell computer. She spends an additional $236 to get it fixed but it’s still dead. Now what?
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Help! Dell is holding my “hot” computer hostage

Mikeledray/Shutterstock
Mikeledray/Shutterstock
Geri Bain’s “hot” computer is missing in action. Why won’t Dell repair it? And why won’t it return her laptop?

Question: I recently called Dell’s technical team because my computer was overheating and I had burnt my fingers. I was told that, despite the fact that my computer was five years old, it would be treated as a safety recall and that I should send photos of the computer, my burnt fingers and a doctor’s note.

The technician stated that Dell would send me a prepaid FedEx box to send my computer in and that I could expect a replacement within 7 to 10 days. A long series of delays and hand-offs seems to have landed my computer in a black hole in Dell’s insurance department.

At one point, a Texas-based supervisor said he would send the replacement that day, but needed sign-off from the insurance company. After speaking with Dell’s insurer, he said he could do nothing and further communication would be through the insurance company.
Read more “Help! Dell is holding my “hot” computer hostage”