A United Airlines holiday travel story with a happy ending

No one likes having their flight canceled.

Especially in the middle of winter, seated in a plane, waiting for takeoff on the Chicago airport tarmac, a day after Christmas. Read more “A United Airlines holiday travel story with a happy ending”

Stranded in Mexico City! Who is responsible?

Laurie Mankin and her husband have tickets on American Airlines to Puerto Vallarta, Mexico. A travel delay and a resulting transfer to a different arline leaves them stranded in Mexico City. Mankin incurs costs to stay overnight, and has to buy new tickets to get to Puerto Vallarta. Neither airline will reimburse her. Can we help Mankin obtain a refund? Read more “Stranded in Mexico City! Who is responsible?”

Thanks for the “free” flight, Philippine Airlines! Now how do I redeem it?

When Nathan Thompson’s flight to Manila is subjected to numerous delays, Philippine Airlines promises him a “free” ticket. So why won’t it honor its promise? Read more “Thanks for the “free” flight, Philippine Airlines! Now how do I redeem it?”

They didn’t ‘wanna get away’ like this

Southwest called it a “technical glitch.” Travelers called it a nightmare.

Read more “They didn’t ‘wanna get away’ like this”

The Carnival Breeze blew out of port without us

Laura Filippi and her daughters boarded their Southwest flight thinking they had plenty of time to arrive in Florida and board the Carnival Breeze for their seven-day cruise.

After all, it is just a two-hour-and-35-minute flight from Baltimore to Ft. Lauderdale. Normally, that would be totally adequate. But when their plane developed mechanical issues, the whole schedule went awry.

Read more “The Carnival Breeze blew out of port without us”

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