CUSTOMER RIGHTS Archives

Stacey Wall rented a car from Enterprise in Phoenix and took photos of a small dent on the door before driving it. Weeks later, she received a $1,391 damage claim dated three days after returning the car. Despite providing timestamped evidence of pre-existing damage, Enterprise insisted she was responsible. After escalating the issue, Enterprise reviewed the photos again and agreed to drop the claim, leaving Stacey relieved but questioning why this happened with her rental Windstar.

I have proof that I didn’t damage my rental car. So why do I have to pay?

November 24, 2024October 9, 2024 by Christopher Elliott

Stacey Wall has proof that she didn’t damage her rental car. So why does Enterprise want to charge her, anyway?

Maxine Biggs booked a flight for her husband from Salt Lake City to Geneva via Booking.com, but United Airlines canceled it and promised a refund. Despite United sending the refund to Booking.com three months later, Maxine is still waiting for her $1,751, six months on. Repeated calls to Booking.com only resulted in empty promises and no concrete information. After contacting both companies on her behalf, it was discovered that United had mistakenly exchanged the ticket instead of refunding it. Finally, after much confusion, Maxine received her long-awaited refund.

Refund confusion after United Airlines cancels his tickets. But where’s the money?

September 25, 2024July 24, 2024 by Christopher Elliott

When United Airlines cancels her husband’s flight, it promises Maxine Biggs a prompt refund. So why is she still waiting for her $1,751 six months later?

Craig McAllister paid $524 for front-row tickets to a Mets-Yankees spring training game in Port St. Lucie, Fla., only to find his view obstructed by an ESPN cameraman. With 80% of the game blocked, he stood until he found better seats in the sixth inning. Despite contacting SeatGeek for a refund, he was initially refused, as the venue did not consider the cameraman an obstruction. After reaching out for consumer advocacy, SeatGeek reviewed the complaint and offered Craig a $150 credit as compensation, which he accepted.

I can’t see the baseball game! Can I get my money back from SeatGeek?

June 1, 2025July 19, 2024 by Christopher Elliott

Craig McAllister can’t see most of his baseball game in Port St. Lucie, Fla. Does he deserve a refund from SeatGeek?

Keith Dawe has been waiting since 2020 for Expedia to refund his airline tickets. But neither the online agency nor his airline can find the missing money. Where is it?

Expedia said it refunded my airline tickets, but it didn’t. What should I do?

September 25, 2024April 24, 2024 by Christopher Elliott

Keith Dawe has been waiting since 2020 for Expedia to refund his airline tickets. But neither the online agency nor his airline can find the missing money. Where is it?

The engine in Ali Cotton's Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill?

Jiffy Lube ruined my car engine. Why won’t it pay $12,998 for repairs?

September 10, 2024April 12, 2024 by Christopher Elliott

The engine in Ali Cotton’s Nissan Altima is damaged after he brings it to Jiffy Lube for an inspection. Does the company have to pay his $12,998 repair bill?

In 2020, Erika Eng faced a frustrating ordeal when British Airways canceled her Paris flight and failed to refund $994. Despite years of efforts and tangled interactions with Flight Network and credit card companies, her refund remains elusive, exemplifying the challenges many faced with airlines during the pandemic.

British Airways refund disaster: I’m still waiting for my pandemic ticket refund!

May 8, 2024December 8, 2023 by Christopher Elliott

Erika Eng booked tickets from Washington, D.C., to Paris in 2020. British Airways canceled her flight but never refunded the money. So what happened to her $994?

Here's a lost Pixel puzzle: UPS misplaced our reader's Amazon return. Can he get his $518 back from Amazon? Or will he lose his money?

Help! Amazon lost my Pixel phone and now it won’t refund me

August 26, 2024August 16, 2023 by Christopher Elliott

When Jack Price tries to return his Google Pixel 6 phone to Amazon through UPS, the phone gets lost. Will he ever get his $518 back?

How do you get on a car rental company’s Do Not Rent list? And can it really keep your money if you make a nonrefundable reservation?

I’m on a car rental company’s Do Not Rent list — now they’re keeping my money, too!

May 1, 2024April 1, 2023 by Christopher Elliott

How do you get on a car rental company’s Do Not Rent list? And can it really keep your money if you make a nonrefundable reservation?

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