What happens when your travel agent never paid for your cruise

What if you flew across the Atlantic Ocean for a much anticipated cruise only to find out that your travel agent never paid for it?

That’s exactly what happened to Peggy Wimberly. She got an awful surprise when she showed up in Barcelona for her Mediterranean cruise aboard MSC’s Meraviglia. Although Wimberly had made full payment for the trip months before, her travel agent never paid for the cruise. As a result of the nonpayment, MSC canceled the reservation weeks before the sailing. And although MSC eventually allowed Wimberly to board the ship, it cost her an unexpected additional $1,633 — and the loss of her preferred cabin.

Can the Elliott Advocacy team figure out what went wrong here?  Read more “What happens when your travel agent never paid for your cruise”

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You should not cruise with just a passport card. This is why

It’s never a great idea to cruise with just a passport card. If you’ve ever thought about doing it, you’ll want to read this cautionary tale.

Daniel Sellers’ cruise fiasco is an unfortunate example of what can go wrong if you decide to cruise with just a passport card. Things may go just fine. But you should consider what will happen if you miss the boat and need to take a flight to catch up with it. Because although you can cruise with just a passport card, you can’t fly anywhere internationally with one. (Reprint)

Read more “You should not cruise with just a passport card. This is why”

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This is what happens when you hate your cruise and get off the ship early

Should you receive a refund if you hate your cruise so much that you get off the ship early? What if you leave the cruise before it even sets sail?

Lori Rutt and her husband maintain that if intolerable conditions push you to leave the cruise, a refund is owed. The couple recently boarded their first cruise ever. But only hours later they disembarked — never to return. Read more “This is what happens when you hate your cruise and get off the ship early”

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This is what can happen when you fly on the day of your cruise

Maybe you’ve chosen to fly on the day of your cruise and things went off without a hitch. But for Tom Watson and his wife, that’s a gamble they lost. A series of fiascos led Watson to arrive at the cruise terminal without a passport — for a journey to Cuba. With just minutes to look for the document, time ran out and they missed the cruise. Read more “This is what can happen when you fly on the day of your cruise”

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Two days in sick bay cost me $5,929. Why won’t my travel insurance pay?

Oceania hands Murray Cohen a bill for $5,929 after he’s hospitalized on a Mediterranean cruise. Why is his travel insurance company dragging its feet on his claim? Read more “Two days in sick bay cost me $5,929. Why won’t my travel insurance pay?”

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