Douglas Berry books a Princess cruise online and pays for the fare and travel insurance with his credit card. But then Princess cancels his cruise — and then charges him a $3,718 cancellation fee. Can it do that?
Carolyn Hoke has been waiting more than a year for her refund from American Queen Voyages for a canceled cruise. Why is it taking so long — and how can she speed up the process?
John Schwager has been waiting months for his travel insurance payment from Travel Insured International. What’s the holdup?
Can a cruise line charge you more to leave your cruise early? As a matter of fact, it can. But should it charge you? That is what we’re here to find out.
The pandemic created massive refund delays that are still affecting passengers today. So why are cruise refunds dragging on? And can you make them go faster?
