CREDIT CARD DISPUTES Archives

Keith Dawe has been waiting since 2020 for Expedia to refund his airline tickets. But neither the online agency nor his airline can find the missing money. Where is it?

Expedia said it refunded my airline tickets, but it didn’t. What should I do?

September 25, 2024April 24, 2024 by Christopher Elliott

Keith Dawe has been waiting since 2020 for Expedia to refund his airline tickets. But neither the online agency nor his airline can find the missing money. Where is it?

Carolyn Hoke's anticipation for a serene seven-night river cruise from St. Louis to Minneapolis with American Queen Voyages turned into a prolonged ordeal of frustration and uncertainty. After the unexpected cancellation of her cruise in November 2022, Carolyn found herself ensnared in a seemingly endless wait for a refund of $10,126. Despite her persistent efforts, including calls to the company, escalations to the accounting department, and complaints to the Florida Division of Consumer Service, the refund remained elusive. As she navigated the maze of customer service apologies and bureaucratic dead ends, the ominous shadow of the company's potential bankruptcy loomed large, threatening to engulf her hopes of reclaiming her hard-earned money. This tale of perseverance against the tides of corporate negligence unfolds as Carolyn, with the help of consumer advocacy, confronts the daunting challenge of securing her refund from the brink of a collapsing cruise line.

Help! American Queen Voyages canceled my cruise but kept my $10,126

March 21, 2024March 1, 2024 by Christopher Elliott

Carolyn Hoke has been waiting more than a year for her refund from American Queen Voyages for a canceled cruise. Why is it taking so long — and how can she speed up the process?

These hotel parking fees are outrageous.

Outrageous! Hotels are charging for parking — whether you have a car or not

February 12, 2024February 3, 2024 by Christopher Elliott

Hotels have finally gone too far when it comes to parking fees.

Lillian Kohler faced losing $36,000 after Vantage Travel's bankruptcy. Unlike others, she discovered a potential path to a refund. This story explores the complexities of cruise line bankruptcies and offers insights on protecting your travel investments, highlighting the crucial role of consumer advocacy in navigating these turbulent situations.

Will she get a $36,000 refund for her canceled Vantage Travel cruise?

January 16, 2024January 15, 2024 by Christopher Elliott

Lillian Kohler never imagined she’d get stiffed for $36,000 by a supposedly reputable cruise company like Vantage Travel.

After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won't reverse the fake charges.

Help me with these fraudulent charges on my card. Citi won’t.

January 19, 2024October 24, 2023 by Christopher Elliott

After reporting several fraudulent charges on her Costco Citi Card, Jeanne Vaul gets a new card. But Citi won’t reverse the fake charges. What’s going on?

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