If American Airlines gave you a flight credit, this is what you need to know

Last February, Susan Dunlap was excitedly planning an adventure to Hawaii. Unfortunately, soon after she made the reservation, the coronavirus made it clear the trip was ill-advised. Despite her hopes for a full refund, American Airlines quickly issued a hefty $2,635 future flight credit.

Now, Dunlap is afraid that the pandemic will make it impossible to ever use that flight credit from American Airlines. So she’s asking the Elliott Advocacy team to mediate a cash refund instead.

But can we? (Reprint) Read more “If American Airlines gave you a flight credit, this is what you need to know”

United Airlines put me on another airline! Can I refuse?

In late May, Maria Gatchalian was still hoping to vacation in Greece in July with her family. But United Airlines had already canceled their nonstop and put them on a connecting flight on another airline — without notice. After Gatchalian accidentally discovered the surprising news, things went from bad to worse. When she tried to cancel the trip, United Airlines told her she would need to make any changes through Lufthansa.

With nearly $5,000 at stake, Gatchalian wants to know if United Airlines can really arbitrarily put her family on another airline and then refuse to assist further.  Read more “United Airlines put me on another airline! Can I refuse?”

If a European airline owes you a refund, here’s how to get it

Can a European airline force you to accept a voucher instead of a refund for a flight it canceled during the pandemic? The simple answer is no. But that hasn’t stopped many carriers across the globe from trying.

Read more “If a European airline owes you a refund, here’s how to get it”

United Airlines canceled my flight, so how do I get a refund?

Fact: If United Airlines cancels your flight during the coronavirus pandemic, it owes you a refund. Another fact? United Airlines would prefer to give you a future flight credit — even if it canceled your scheduled itinerary.

But can the airline or booking agent force you into accepting a flight credit by making it impossible to request a refund?

That’s what Renata Funk thinks has happened to her.

Read more “United Airlines canceled my flight, so how do I get a refund?”

You should not try to sell your airline vouchers. This is why

Warning: If a coronavirus flight cancellation left you with some airline vouchers, don’t try to sell them. If you do, you could easily end up with zilch. Here’s why. Read more “You should not try to sell your airline vouchers. This is why”