American Airlines’ disappearing act: how a confirmed first-class seat vanished
When is a first-class ticket not a first-class ticket? When you’re Paul Nelson and you’re flying on American Airlines.
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She showed up two hours early for her flight. Why did American Airlines cancel her ticket?
Teresa McGee thought she’d done everything right before her flight from Detroit to Charlotte. But she never expected American Airlines to not do everything right.
American Airlines refund policy: How to get your money back after a flight schedule change
American Airlines changes Erica Remer’s flight without telling her. Now she’s trying to get a refund for the original ticket. Why won’t the airline help her?
Delta Air Lines rescheduled my flight by 9 1/2 hours. Do I have to accept this ticket?
Dianne Ness and her husband were stunned when Delta Air Lines rescheduled their upcoming flight from Boston to Phoenix by 9 ½ hours.
Should we tell people like Howard Uman to get lost?
The trenches of consumer advocacy sparked an interesting debate. Do we leave consumers who don’t have a case to fend for themselves?
Forced to check my laptop and now it’s in pieces
La Freta Carter Dalton’s son was boarding an EasyJet flight from London to Barcelona when the overhead bins ran out of space. A crewmember told him he couldn’t board with his laptop computer — it had to be checked.
How long is too long for an airline ticket refund?
Greg Melgares is a patient guy. But even his patience has limits. The refund from Southwest Airlines he’s been promised for a year still hasn’t arrived. Will the airline ever pay him?
The American way to handle a mechanical delay — or not
Cabin lights abruptly flashed on. But that didn’t wake me up. It was the captain’s announcement that jarred me to alertness.