When Mike Thompson boarded his American Airlines flight, he tried to bring a piece of carry-on luggage aboard. The gate agent refused to allow him to do so and ultimately threw him off the flight. “American threw me off my flight. Do I have any recourse?”
I know a few people who are early for everything — there’s a good chance they were even born early. But the majority of us have been late for something in our lifetimes. When the thing that you’re late for is a flight, call the airline. Nathaniel Brewer didn’t — and it cost him. “Late for your flight? Call the airline. Or it may cost you.”
“We’re so sorry. This has never happened before.”
This was the response from a Norwegian Cruise Line (NCL) customer service agent to Lyle Larson’s complaint after the cruise line lost his family’s luggage while transferring it to their cruise ship. Larson heard it repeatedly during the cruise, along with promises that his missing luggage would arrive later that day or the next day.
When Jefferson Aikin and his wife take a “Wanna Get Away” flight on Southwest, they are bumped from the flight — and given compensation for only one of their airfares. Can our advocates help them do better? “Don’t forget the first step to a refund: Ask for it”
After Melanie Boock agrees to give up her seat on an oversold Spirit Airlines flight, she accepts two vouchers for future flights – only to find that they have almost no value. Our advocates wonder whether Spirit Airlines’ “bare fare” includes vouchers for two cents. “How can my Spirit Airlines vouchers be worth just two cents?”