American threw me off my flight. Do I have any recourse?

When Mike Thompson boarded his American Airlines flight, he tried to bring a piece of carry-on luggage aboard. The gate agent refused to allow him to do so and ultimately threw him off the flight. Read more “American threw me off my flight. Do I have any recourse?”

Late for your flight? Call the airline. Or it may cost you.

I know a few people who are early for everything — there’s a good chance they were even born early. But the majority of us have been late for something in our lifetimes. When the thing that you’re late for is a flight, call the airline. Nathaniel Brewer didn’t — and it cost him. Read more “Late for your flight? Call the airline. Or it may cost you.”

Why won’t American pay for my Delta flight?

When Brianna Ryan received notice that her American Airlines flight was delayed, she worried that she wouldn’t have time to make a connecting flight. According to Ryan, an American customer service agent promised that if she booked a new flight on another airline, American Airlines would pay for it. But when she sought reimbursement for her new airfare, American denied her request. Read more “Why won’t American pay for my Delta flight?”

Should we tell people like Howard Uman to get lost?

Yesterday’s update from the trenches of consumer advocacy sparked an interesting debate. Do we leave consumers who don’t have a case to fend for themselves?

I ask because some of you apparently believe we should. If consumers are unaware of a company policy or aren’t following the rules, we should tell them to get lost. Nicely, but firmly.

Beat it. We only help deserving consumers.
Read more “Should we tell people like Howard Uman to get lost?”

Are you too desperate for an airfare deal?

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What would you do for a cheap airfare?

If you said “anything” then you’re probably going to love flying in the future. It’s a place that will be filled with steals and deals, and for a lucky few who take their time to study the system, you’ll be able to travel for next to nothing.

The rest of us? Not so much.
Read more “Are you too desperate for an airfare deal?”