La Freta Carter Dalton’s son was boarding an EasyJet flight from London to Barcelona when the overhead bins ran out of space. A crewmember told him he couldn’t board with his laptop computer — it had to be checked.
Question: We have been trying to get a refund from Southwest Airlines for almost one year. It’s a refund that Southwest fully admits it owes, but always finds another excuse not to pay. I hope you can help us.
Christine Glovier didn’t have an ideal travel experience when she flew from Philadelphia to Manchester, NH, on US Airways. But is an apology enough for what happened?
Glovier is a loyal US Airways customer and has never missed a flight. But when she arrived at the airport, a ticket agent sent her to a shuttle bus. She had to go through the security line twice, which ran down the clock.
About half an hour into the redeye flight from Maui to Los Angeles last Wednesday, the cabin lights abruptly flashed on. But that didn’t wake me up. It was the captain’s announcement that jarred me to alertness.
“We’ve had a fire in the forward galley,” he said with the professional detachment you’d expect from an airline pilot. “The fire has been put out. We’re diverting to Honolulu.”
It was stranger-than-fiction way to end a fascinating trip to Maui with my son (more on that on National Geographic Traveler’s Intelligent Travel blog next week). Our adventure began with a tsunami warning a week before and an evacuation from our ground-floor room at the Grand Wailea.
I didn’t think it could get any more interesting than that. I was wrong.