American threw me off my flight. Do I have any recourse?

When Mike Thompson boarded his American Airlines flight, he tried to bring a piece of carry-on luggage aboard. The gate agent refused to allow him to do so and ultimately threw him off the flight. Read more “American threw me off my flight. Do I have any recourse?”

Late for your flight? Call the airline. Or it may cost you.

I know a few people who are early for everything — there’s a good chance they were even born early. But the majority of us have been late for something in our lifetimes. When the thing that you’re late for is a flight, call the airline. Nathaniel Brewer didn’t — and it cost him. Read more “Late for your flight? Call the airline. Or it may cost you.”

Is the liability limit for a lost bag on NCL really just $100?

“We’re so sorry. This has never happened before.”

This was the response from a Norwegian Cruise Line (NCL) customer service agent to Lyle Larson’s complaint after the cruise line lost his family’s luggage while transferring it to their cruise ship. Larson heard it repeatedly during the cruise, along with promises that his missing luggage would arrive later that day or the next day.

It never did. Read more “Is the liability limit for a lost bag on NCL really just $100?”

Don’t forget the first step to a refund: Ask for it

When Jefferson Aikin and his wife take a “Wanna Get Away” flight on Southwest, they are bumped from the flight — and given compensation for only one of their airfares. Can our advocates help them do better? Read more “Don’t forget the first step to a refund: Ask for it”

How can my Spirit Airlines vouchers be worth just two cents?

After Melanie Boock agrees to give up her seat on an oversold Spirit Airlines flight, she accepts two vouchers for future flights – only to find that they have almost no value. Our advocates wonder whether Spirit Airlines’ “bare fare” includes vouchers for two cents. Read more “How can my Spirit Airlines vouchers be worth just two cents?”

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