Please join me Tuesday morning for a live event with Charlie Leocha, director of the Consumer Travel Alliance, to discuss the upcoming merger between American Airlines and US Airways and whether the government should block it. Here’s a related story.
Will the industry with the worst fees please stand up and take a bow?
You’re looking at the airlines, over in the corner, aren’t you? Granted, they come off as a little shady and they’re constantly making news for some insane new surcharge, like paying extra for confirmed seat assignments or to carry a bag on the plane.
Conventional wisdom says most airfare searches start at an online travel agency or airline website.
But the conventional wisdom could be wrong.
Asked where they begin a ticket query, a new survey points to so-called “meta” search sites such as Hipmunk.com, Kayak.com and Mobissimo.com, which cull fares from multiple airlines and online agencies and then display the choices.
A slim plurality of travelers polled in a new Consumer Travel Alliance survey (37 percent) say they click on a meta-search site first. Another 35 percent begin with the airlines’ own websites, such as AA.com and Delta.com.
In some ways, like you did this year. And in some ways not, according to a new survey.
Asked what mode of transportation they planned to use in 2011, most respondents indicated they would stay the course by cruising, driving, flying and using mass transport roughly the same as they did in 2010.
However, a significant number of travelers said they intended to fly less and drive more.
The US airline industry, which has an unenviable record of failing practically every customer-service survey for the last generation, has a new rival: The Transportation Security Administration.
A new poll says the agency charged with protecting the nation’s transportation systems offered travelers the worst customer service in 2010. The survey, conducted last week by the Consumer Travel Alliance, found half of all travelers believed TSA offered the worst service, followed by airlines (29 percent), car rental companies (10 percent), hotels (5 percent), cruise lines (3 percent), online travel agencies and bricks-and-mortar agencies (roughly 1 percent each).