Hey Groupon, what happened to my laptop computer?

After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But the company insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money. Can we help her? Read more “Hey Groupon, what happened to my laptop computer?”

Did your great airfare suddenly disappear? Blame “dynamic pricing.”

You probably know what Melanie Frazier felt like when she recently tried to book a flight from Portland, Maine, to Atlanta.

She found a $257 fare — not a bad deal — but by the time she got around to booking the ticket online a few hours later, the price had risen to $441. Undeterred, she set up a fare alert through Google, and a week later, sure enough, the fare plunged to $246. Read more “Did your great airfare suddenly disappear? Blame “dynamic pricing.””

Samsung screwed up my computer. Now it’s ignoring me. Can you help?

Kirk Miller’s case against Samsung is compelling. It involves a badly botched repair and a corporation that went into “quiet” mode, as companies do all too well. Read more “Samsung screwed up my computer. Now it’s ignoring me. Can you help?”

Why won’t Apple replace my defective iMac?

Reiner Keller’s Apple iMac has been on the blink for the last three years. Why won’t the company replace the defective computer? Read more “Why won’t Apple replace my defective iMac?”

How to break free from your computer operating system — if you dare

Kia Farhang did it.

Weary of the “awful” hour-long updates his Windows computer forced him to periodically endure, usually during prime work hours, Farhang recently abandoned his PC operating system. He switched to Linux, an open-source OS. Read more “How to break free from your computer operating system — if you dare”