After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But the company insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money. Can we help her? “Hey Groupon, what happened to my laptop computer?”
You probably know what Melanie Frazier felt like when she recently tried to book a flight from Portland, Maine, to Atlanta.
She found a $257 fare — not a bad deal — but by the time she got around to booking the ticket online a few hours later, the price had risen to $441. Undeterred, she set up a fare alert through Google, and a week later, sure enough, the fare plunged to $246. “Did your great airfare suddenly disappear? Blame “dynamic pricing.””
Kirk Miller’s case against Samsung is compelling. It involves a badly botched repair and a corporation that went into “quiet” mode, as companies do all too well. “Samsung screwed up my computer. Now it’s ignoring me. Can you help?”
Reiner Keller’s Apple iMac has been on the blink for the last three years. Why won’t the company replace the defective computer? “Why won’t Apple replace my defective iMac?”
While many of us are technologically savvy and can instantly recognize an email or internet scam, there is a vulnerable population that can’t. Here’s a story for my 86-year-old grandmother and the rest of the internet users who aren’t familiar with the nefarious threats lurking online, but should be. “No, Grammy, don’t click on that link!”