COMPLAINTS Archives

Traveling recently? You're not alone if you've encountered laughably bad customer service. I lost my credit card last week, and my bank botched the replacement, sending it to the wrong address. Now, I'm stuck on endless calls with unhelpful representatives. The travel industry isn't faring any better, with record complaints and declining service quality. Airlines, car rentals, and hotels are scoring low in customer satisfaction. As travel booms, companies are taking customers for granted. Learn why this is happening and what you can do to manage the situation effectively.

Want better customer service when you travel? You must be joking

January 13, 2025August 18, 2024 by Christopher Elliott

If you think customer service is a joke, you’ve probably been traveling recently.

Gerry Bauer had high hopes for an easy refund process with Vrbo, but will he be left empty-handed for his canceled vacation home reservation?

He tried to cancel a reservation and receive a refund. Vrbo charged him $31,995 instead

January 19, 2024March 5, 2023 by Christopher Elliott

Can a Vrbo take $31,995 from your bank account and leave you with nothing? It happened to Gerry Bauer. Here’s how to make sure it doesn’t happen to you.

Jeff von Bargen discovered mouse droppings in his vacation rental in San Luis Obispo, California and left the home after a sleepless night. The owner offered to refund part of von Bargen's rental fee in exchange for a five-star review, but von Bargen refused and contacted Vrbo, the vacation rental platform he used to book the property.

Mice in my vacation rental! But why can’t I get a refund?

September 20, 2024February 20, 2023 by Christopher Elliott

What are the policies of the major vacation rental platforms when it comes to mouse infestations? And what should you do if you find a mouse in your vacation rental?

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