Why are travelers punished for complaining?

It happened to Traci Fox.
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American Airlines is the most complained-about company in America

The world’s largest airline is also the world’s most complained-about company, according to the latest tabulation of consumer complaints from this site. Of 821 cases received by Elliott.org in the first quarter of 2016, roughly 7 percent came from consumers’ interactions with American Airlines, giving it a commanding lead. Read more “American Airlines is the most complained-about company in America”

How do I complain to the TSA?


What do you do if something goes wrong with your TSA screening? Here are a few helpful tips about the agency. Timing is everything when you’ve got a problem with your screening.

Are you a whining customer? 3 ways you can tell

Pekic/Shutterstock
Pekic/Shutterstock
No one likes a whiner.

Crybabies rarely get what they want, and even when they do, they end up looking ridiculous. If you don’t believe me, just spend a few minutes reading the comments on my consumer advocacy site. Or watch this video of a woman who missed her flight.

Enough said.

When it comes to getting the customer service you deserve, you don’t want to be whiner, but a winner.
Read more “Are you a whining customer? 3 ways you can tell”